Most Common FAQs

Q: Are Veriscape’s solutions available as SaaS (Software-as-a-Service)?
A: Yes, Veriscape’s solutions are available as SaaS (Software-as-a-Service).
Q: Are Veriscape’s solutions available via the cloud?
A: Yes, Veriscape’s solutions are available via the cloud
Q: Can Symphonia and IntelleCat integrate with my ERP system(s)?
A: Yes. Symphonia and IntelleCat can integrate with multiple backend ERP environments.
Q: Is Single Sign-On (SSO) supported?
A: Yes, industry standard Single Sign-On (SSO) protocols are supported. For example, SAML 2, SAP OCI (Open Catalog Interface) and cXML. This means that an organization’s authorized users can be seamlessly logged in to Symphonia and IntelleCat, for example from the organization’s Intranet Portal or ERP environment.
Q: Can Veriscape’s solutions be easily configured and adapted to my needs?
A: Yes, this is one of the main advantages our customers enjoy with our solutions. Veriscape’s solutions are built from the ground up with flexibility built into the core design. This allows the customer, when needed, to configure and adapt the solution to their business processes and needs in a cost-effective way and with a very low maintenance effort. This enables customers to garner the true and full value of our solutions for them.
Q: Does Symphonia and IntelleCat offer a seamless look and feel integration with my ERP or eProcurement environment(s)?
A: Yes, and this allows for a quick implementation and reduces end user training time.
Q: What is the cost to suppliers?
A: There is no fee for suppliers from Veriscape.
Q: Does IntelleCat offer Services Procurement?
A: Yes. IntelleCat offers fully integrated solutions for Services Procurement.

Symphonia™, IntelleCat™ & Organic Computing

Q: How can Symphonia be accessed?
A: We offer many options for our customers to make sure that our solutions and delivery will meet their needs and requirements. Symphonia is available as a SaaS (Software-As-A-Service) solution, and it is also available as a cloud-hosted solution. Where customers prefer, Symphonia can also be made available for customers on premise. Symphonia is accessed by customer’s authorized users and suppliers over the web.
Q: Where has Symphonia been rolled out for Production usage?
A: Veriscape’s Symphonia Solutions Suite has been successfully utilized in Production by our customers for over 20 years and has been rolled out for customer Production usage on 6 continents in 98 countries, including in: Algeria, Argentina, Australia, Austria, Bahrain, Bangladesh, Belgium, Bolivia, Brazil, Bulgaria, Cameroon, Canada, Central African Republic, Chile, China, Colombia, Costa Rica, Cote d’Ivoire, Croatia, Czech Republic, Democratic Republic of the Congo, Denmark, Dominican Republic, Dubai, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Ghana, Greece, Guatemala, Honduras, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kenya, Latvia, Lebanon, Lithuania, Luxembourg, Malawi, Malaysia, Mexico, Morocco, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russian Federation, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela, Vietnam, Zambia, Zimbabwe, with over 500,000 end users, 25 languages (including Asian, Arabic, Hebrew and European languages), and a Production system uptime of 99.8%.
Q: I am a customer support person. Does Symphonia, featuring IntelleCat, add extra “clicks” to the search and purchasing process?
A: No. IntelleCat actually reduces the number of “clicks” as compared to other common eProcurement processes and tools. We always strive to keep the processes and tasks performed through our solutions as streamlined, straightforward, and intuitive as possible. A customer independent evaluation rated IntelleCat as the tool with ‘the best usability’ among the major market players.
Q: How much training time is required for the use of Symphonia?
A: We have feedback from global customers indicating that for end users 5-10 minutes of a web / video training gets them to a nearly 90% user satisfaction rate. For Administrator users training is generally less than one day.
Q: Does Veriscape offer and support customizations?
A: Yes, Veriscape offers and supports customizations for our customers.
Q: Can I search and buy through Symphonia in Chinese or Japanese even if my base ERP and/or database systems do not support Asian languages?
A: Yes.
Q: What do suppliers feel about the Symphonia product?
A: Suppliers have found that Symphonia really enhances and speeds up the buying company’s ability to purchase their goods and services, and as a result, suppliers are fully supportive of Symphonia. To quote one major international vendor, “It brings buyers closer to us, which makes a win-win situation for everybody”.
Q: How does IntelleCat compare with standard “data scrubbing” eCatalog methodologies?
A: Standard “data scrubbing” / “data cleansing” eCatalog methodologies generally require between 2-5 minutes to enable each SKU, and that sounds like a short period of time. However, if we are considering enabling 5-10 million SKUs, it will take over 50 years with the “data cleansing” approach. Whereas Symphonia with IntelleCat has proven multiple times in a Production environment to be able to enable over 1 million SKUs in under 1 month. And customers have enabled 2000+ eCatalogs in their own environments. For more details, metrics and customer references please contact us.
Q: In which industry sectors has Symphonia been rolled out for Production usage?
A: Global high technology, pharmaceuticals, energy, automotive, consumer products, chemical manufacturing, international retail, services, electronics, international banks, research institutions, higher education, manufacturing, and conglomerates.
Q: What is the IntelleCat Wisdom Base™?
A: The unique IntelleCat Wisdom Base™ (patented) is a method that allows and enables the transmission of institutional specific understanding of how the procedures, policies and methods of each organization interact to ensure compliance across generations of employees.
Q: Does Veriscape support the SAP OCI 5 protocol for catalogs?
A: Yes. Veriscape supports the standard SAP OCI 5 protocol, including the DOWNLOADJSON FUNCTION of the OCI 5 protocol. Symphonia provides an OCI 5 eCatalog adaptor, which provides a fully OCI 5 compliant RESTful API, which allows Catalog Managers to import remote OCI 5 catalogs with ease.
Q: When changes need to be made to our company’s business rules, workflow or approval flow, does that typically require external help?
A: No. Veriscape’s unique Solutions Suite allows our customers to be in the driver’s seat when it comes to making business rules, master data, workflow, and approval flow changes for their environments. We believe it is very important and highly efficient for our customers to be able to be in control over this, and for our customers to not require highly technical or highly specialized skill sets to make these changes, when needed. Veriscape’s solutions are specifically designed to empower our customers to be in control over this. Customers benefit immensely from this cost-effective and time-saving approach, and it allows customers to bring business rules changes live-to-production very quickly.
Q: Is Symphonia an artificial intelligence system or is it something else?
A: Symphonia is a unique patented blend of artificial intelligence and “knowledge capture”. What this means is that Symphonia “learns” over time the purchasing profile of an entire buying organization. The major benefit of this is that the expertise, experience, and knowledge of senior employees can be shared with the rest of the company. As a result, the institutional knowledge and wisdom is retained. This means that the more Symphonia is used the more attuned it becomes to your company. The financial impact of this unique technology is that large multinational organizations can save immense amounts of both user and administrator time resulting in millions of dollars in savings. These metrics have been proven in production for over 20 years. These soft-dollar savings are in addition to other hard-dollar savings that have been shown to be obtained with buyer-supplier contracts. No other product offers this sophisticated feature, which requires absolutely no manual intervention, updating, or other administrative tasks either by the customer, the supplier or by any external consultants or by Veriscape.
Q:   Can Symphonia help our global users with guiding them as to where and how to buy what type of product or service?
A:   Yes, Symphonia, a guide to Intelligent Purchasing, uses a fusion of artificial intelligence and knowledge capture to intuitively guide users around the globe as to where and how to buy what type of product or service, specific for example for their region, country or plant, as defined by your organization.

Your Business Qs

Q: How quickly can the ROI be recouped?
A:   Within months of rollout of our solution, as reported by our global customers.
Q:   Are supplier discounts increased through Veriscape’s solutions?
A:   Yes. Global customers have reported and enjoyed increased supplier discounts through their usage of Veriscape’s solutions.
Q: Can Veriscape’s solutions help me comply with international regulations and audit capability to ensure compliance with both internal and external requirements?
A:   Yes, our global customers successfully use our solutions for this purpose.
Q:   Are Veriscape’s solutions proven to reduce Maverick spend?
A:   Yes. Veriscape’s solutions are proven by our global customers to drastically reduce Maverick spend and highly increase internal transparency and spend visibility.
Q:   Are there any independent metrics and/or benchmarks on Veriscape’s solutions with regards to end user satisfaction and usability?
A:   Yes. A global customer independent survey gave IntelleCat an 89% end-user- satisfaction rating. And a global customer independent evaluation rated IntelleCat as the tool with ‘the best usability’ among the major market players.

Your IT Qs

Q:   I am an IT specialist. Is IntelleCat fully Unicode compatible and can be used with any language?
A: Yes.
Q:   Does Veriscape offer 24 / 7 / 365 support?
A:   Yes. Please contact us for support details.
Q:   I am an IT manager. Why should I not have my team develop this solution internally?
A:   There are over 100 man years of R&D in Veriscape’s solutions, and 750,000 man years of usage data of our solutions. This level of usage, testing and software refinement can be made available within your organization within a matter of days. Therefore, your organization can start enjoying the benefits of procurement cost savings almost immediately. The opportunity cost is therefore a highly compelling argument for buying a solution versus building it. Also, by buying an established product support for your businesses is immediately available, and does not place pressure on your internal IT team to have to support, maintain and further refine an internally developed product, but can rather rely upon support for a commercially available product, and therefore avoid draining away their focus on the truly unique IT requirements of your specific company.

About Veriscape

Q: Who are Veriscape’s customers?
A: Our customer base is concentrated in Fortune Global 1000 companies. Veriscape’s customers come from many different industries, and most have highly complex supply chain and eProcurement needs.
Q:   Why are Veriscape’s U.S. headquarters located in New Mexico rather than the Silicon Valley?
A:   New Mexico is a home to a large number of world-class computer scientists and engineers, and New Mexico has one of the largest concentrations of PhDs per capita in the U.S. Also, the cost of doing business in New Mexico is significantly lower than in other parts of the U.S., which allows Veriscape to offer more attractive for our customers. Veriscape has global operations.
Q:   Why does Veriscape not outsource its support?
A:   While outsourcing support may appear to be less expensive, in Veriscape’s business analysis, we have found that the amount of total all-in cost for outsourcing support substantially exceeds the costs of having specialized support engineers directly support our clients worldwide. For example, Veriscape has calculated that for IT support outsourcing for our solutions, the pure IT time required to resolve the problem is approximately 12 man hours, which equals for example US $120. On the contrary, an IntelleCat senior support person can often resolve the same problem in 15 minutes, with a cost of about US $62.50. These are the hard-dollar savings of this successful approach to support. Now we must consider the soft-dollar savings our customers enjoy due to Veriscape’s internal support’s rapid and high-quality responses and resolutions. So this is a classic example of false economy which Veriscape feels does not serve its global user base to the level they have the right to expect. Veriscape is committed to achieving as close as possible to 100% customer satisfaction. As proof, Veriscape’s customers rate our support and services extremely high.